Refund Policy

Automatic Pictures, operator of The Looking Glass Wars website, strives to maintain excellent customer service and satisfaction. You are eligible for a refund within 30 days if you're dissatisfied with your purchase due to an error on our part or if the item doesn't arrive.

Issues:

  1. Incorrect Item/Not As Described/Damaged
    You're eligible for a full refund of the purchase price, including all shipping costs, if your return is a result of an error on our part. To receive a refund, you must return your item directly to us within 30 days of the estimated delivery date and in the same condition you received it in.
  2. Item Did Not Arrive
    You're eligible for a full refund of the purchase price, including shipping costs, if your item hasn't arrived 15 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 16th and December 1st.) If we provide you with tracking information indicating the item has arrived, the return is void.
    In cases where the item is returned to us for any of the following reasons, the refund price includes item price only (no shipping): incomplete address, unclaimed, returned to sender, or similar.
  3. Changed Your Mind
    If you’ve changed your mind about an item you’ve ordered, you may return the item to us within 30 days of the estimated date and in the same condition you received it in, with the following exception: any item that is shipped shrink-wrapped or similarly sealed and which has since been opened may not be returned. Any refunds for a change of mind shall include the item price only; you are responsible for any and all shipping charges.

How to Initiate a Return
Please email lgwshop @ lookingglasswars . com for instructions on initiating and tracking a return. Return shipping is calculated as equal to original shipping costs. Your refund will be processed to your credit card once we receive the book back. We recommend that you use a trackable method of shipment; if the item doesn't arrive and tracking isn't provided, the refund will be cancelled.